Twitter upgrades to state of uber borkage

Yes. Prepare for a long rant. I’m getting really sick with Twitter being screwed up and not improving at upgrades and time goes. Before I go berserk and close my totally useless account, let me state a few things about how BAD Twitter has became in the last weeks. You think SL is hopelessly borked? Well just let me do a little list of Twitter irks and twitches to give you an idea of what borked really means.
I should state tho all of these problems appeared long ago, they are since about 2 weeks absolutely recurring and out of control.
- Page cannot load, application errors, “Something is technically wrong”, Internal errors 500, blank page, incomplete page load; Yes, you know the kind. You know it because it fucking happens day in, day out. It’s not all to have load balanced web servers, fellas. It’s even better when you develop on application technologies that are PROVEN and TESTED to scale better. I will pass on what technologies Twitter is built on to avoid a flamewar, but let’s say I’m not very impressed.
- Extremely slow page loading; Frustrating. Very much so. Why? First because you loose messages. And you twitterers knows that nothing can screw a first inspiration like having to write the same inspired tweet again. Secondly, because its just unacceptable from a user point of view. I know those engineers thinks they are pretty smart, but let them learn about the usage curve. If your damn service stops being responsive all the time, people will click and click and click out of sheer frustration, further loading your application servers, until it goes out for hours. Twitter, scale or die!
- Timeline borkage, people not seeing followed people tweets, scrambled order of the messages; It goes on. I’m not sure how Twitter cache technology works, but it is total fail. Since replies are mostly screwed up, again, people starts using Tweetscan or similar things, furthermore increasing the pressure on those poor database servers. Again, good way for this database to jump in the next tarpit to stop suffering.
- Failed SMS delivery, truncated SMS, and truncated parts that never gets through; Classic. What makes Twitter anything like useful is the ability to forward DMs or some people’s replies to your SMS phone, making it a mobile broadcast platform. If you ask me, without that feature, Twitter is pretty useless. Or greatly diminished and making it feel like any other micro blogging platform like Jaiku or Pownce. Well, Twitter is really good at failing doing this properly. Very often, SMS don’t get through at all. But most frustrating is getting part 2 of 2 of a message saying: “fuck” and not knowing if the sender meant “I need to fuck” or “You little fuck”. Yeah extreme but classic example. I can’t tell you how frustrating that is, being isolated on the road, and getting half baked messages because Twitter is not behaving again.
- Failed email follow notifications; This is relatively recent, but very very annoying. Since a few weeks, I don’t receive half of the new follower notifications. Not only this is very annoying, this is dangerous. You cannot know if someone stalks you. How can someone control his list of followers if you don’t even get a notification? And should I mention how ridiculously unmanageable the Twitter follower list is when you have over 20 followers? If you cannot manage the users on your social network, well it’s no longer a social networking platform. It is just a platter of delicious fail, and you must eat it.
- Twitter API failures; frequent and redundant. I don’t use any API enabled applications, thanks gawd. Most of my friends to, through Twitbin, Twhirl, and so on. Sometimes the API stops being responsive for hours. Again, people starts hammering Twitter’s web interface craving for their replies.
This state of borkage is getting worse and worse every week. Yeah, worse than SL is borked lately. That says a lot. Twitter does not have 1/100th of the complexity SecondLife has. So there’s no comparing to be done.
Seriously, Twitter, get your game together. Twitter is surely one of the coolest web applications I have ever used. When it works. I would be VERY sad seeing it fail as a socialnet platform, since I am probably one of your biggest fangirl and certainly an evangelist, having brought dozens of my friends to try and get hooked to the platform too.
Twitter is simple. Fix it, and now. You guys are surely cool, but you have venture capital and investors. Hire someone that knows about service scalability. Outsource it for all I fucking care about. But if you don’t do it, and soon enough, you will lose momentum and get eaten by people that actually knows what they are dealing with. Now Twitter, it is time to decide if, with your surge of popularity, will emerge into a real mature platform, or if you will stay at the stage of startup infancy.
Because I’m so sick of it, as much as I’m addicted to it, as much as I love and care for the marvelous people that follows me and I follow back, if that keeps up, I will stop loosing my time and I will drop Twitter like a rock.
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Quite simply Twitter is not scaling fast enough. I just signed up 2 weeks ago and the number of glitches and outages are annoying.
I am fairly new to Twitter, and I have been getting nothing but problems. This is not a very good first impression for me.
I use a program called Snitter to tweet. Going thru this application seems to make it even laggier for me. More than half the time, I get an error that my tweet couldn’t be sent. It then shows up a minute later. This can cause a lot of problems… I could send the same tweet over and over until I realize that it was sent.
Another problem, when I run thru Snitter, I have to load the webpage as well, just to make sure that I haven’t missed a tweet. Is this Snitter or Twitter? I don’t know. I seem to get half the overnight messages when I log in in the morning. This morning, I was sent a @reply from 2 days ago!
On top of this, I seem to get more spam followers than real people. Who knows if something could be done about that.. but I am a bit tired of it.
Lets cross our fingers that it will get better! I would miss your tweets!
Ah yes… see what happens when you suddenly try to play with the big boys. They had a nice little thing going and then success comes and ruins it all :).
Seriously, and although I’m not with you on all points (I don’t use the SMS forwarding, I prefer the mobile web interface), I agree with the rant en soi. There is something interesting to be learned out of the observation how, again, and again, startup companies whose business goal is wide adoption of their service fail to provide for said adoption technically, I’m sure — for historians trying to reconstruct the habits of the migratory tech adopter flocks of the eraly 21st century.
As for the common (or garden variety) user, it’s suffer (by staying) — or suffer (by quitting). Maybe masochism is our greatest common character trait ? Hmmmm…
@rheta *giggles* baby, mobile web interface is for the rich! i is poor! i cant afford a blackberry, a iphone, or any data plan on a GPRS phone. this is way too expensive for me. this is why i must use the SMS interface
but point taken, tho, the mobile web interface must be drawing more ressources than the SMS forwarding thing, i was just pointing how unreliable it is 
I don’t know from backbone coding but I do know from customer usability. There are a number of things that I find frustrating about Twitter usage-wise and performance-wise.
Usage: I’d like to be able to SORT my followers and followed by alpha/name or whether or not I’m following them (yet) or not. DUH. Poking through the list to find the one that just followed me to figure out if they are a spammer, random follow or someone I want to follow is tedious above one page full of folks. I only have about 4 pages of followers, I cannot begin to imagine what higher volume folks go through with this.
Performance: 500 errors, incompletely rezzing pages (no previous/next buttons, truncated pages, etc.), seeing that cute it’s broken we know it page more than once a week, much less once an hour or 5 minutes. And yes new follower notification, sheesh.
This is a nifty application and I really enjoy it when it lets me do so, I’d hate to find that it drowned in its own success, but that does seem to be the issue here, sadly. I guess either they’ll buck up and get it right or someone else will come along and do it better and we’ll all migrate and Twi8tter will become the BetaMax of social media. Would be sad.
Ah, so that’s why I don’t get any pings from Twitter on Gtalk… I was wondering what I did wrong this time!
Hmm. Well. Twitter can’t keep up with the growing demand, because their business model is based on selling profiles, and I’m sure an explosive growth in users doesn’t mean an exponential growth in revenue, so… they might simply lack funding to do any upgrades. Tough, but that’s how things are!
Funny, reading this again reminded me that I hadn’t checked my twits today. going to their website informs the that “Twitter Is Over Capacity”. Wheee.